FAQ


Q: Why Buy from xledpanellights.com?

A: We vow to have the lowest prices. We cut out the middle man and sell at wholesale prices directly to the public. This means big savings on quality products. Show us a lower price on LED Panel Lights,LED Panel Light,LED Light Panel or any item we sell and we'll beat it by 5%. At xledpanellights.com, we sell only the finest quality merchandise. Our LED Panel Lights,LED Panel Light,LED Light Panel products have been sold in the U.S. for more than two decades. Brilliant brand LED Panel Lights,LED Panel Light,LED Light Panel are a superior product and second to none. We guarantee it or your money back! .


Q: How to order your products?

A: We accept paypal and online credit card payment, to order, just click the "add to cart" button on the product page you want to buy and follow the ckeckout process, at the last step enter your credit card info on the secure payment page and you're done. Your order is backed with our 12 days money back guarantee so it's 100% secure to shop on our site.


Q: How many days can I expect to receive my goods?

A: Shipping takes 6-9 business days anywhere in the world. We will provide you with a tracking number within 2-3 days of your order so you can track the progress of your shipment online. Please be advised there is a delay of up to 5 days before the shipping company updates the information on their website. If you are away from home at the time of delivery, a notice will be left on the door, and the package will be available for pickup at your nearest post office.


Q: What payment methods do you accept?

A: We accept Payapl.Visa, MasterCard. We use PayEasy secure payment gateway, your order is secure and safe.


Q: Can I have my order shipped to a P.O Box?

A: No, unfortunately not. Since we deliver by courier to your door, upon receipt of the product an adult must be available to sign for the package, so we can¡¯t ship to P.O Boxes.


Q: How long will it take for my order to be processed?

A: Most of the orders are processed and shipped within 2-5 days. However there could be delay if error happens.


Q: What if I need to change my order?

A: There is no problem to change your order before it ships. Please email us as soon as possible at info@xledpanellights.com.


Q: What can I do if my order was not approved?

A: There are a number of reasons why your order may not have been approved. The most common reason is that your credit card failed to pass the fraud detection test. You can try to replace your order and finish payment, or you can contact us by email at info@xledpanellights.com to complete your order.

Q: How To Check My Order?

It is easy,after you placed an order,please log in your account using your email address:
https://www.xledpanellights.com/index.php?main_page=login

In your xledpanellights.com account,you can see all the orders you made including full information:shipping address,shipping method,payment information,also items ordered.You can also print an invoice by yourself.

When the status of your order is updated,It will also show in your account.The tracking number will be submitted to your account after we ship out your package.You should also receive a email from xledpanellights.com including tracking number and links.

You can also do some account setting or manage your address book.

Q: Do You Have A Guarantee Or Warranty?

Yes - xledpanellights.com chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.

We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

If you want to know about Return Policy, Please Click Here


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